A missed call is a homeowner about to ring the next roofer. A text within 20 seconds keeps them with you. Here's the message, and why it works.
Storm week, a full diary, or just a job that needs both hands: you will miss calls. Most homeowners won't leave a voicemail. They'll try the next number on Google.
Text them before they dial again
If a text arrives within about 20 seconds, it reaches them while they're still holding the phone. It tells them you exist, you're real, and you'll help, so there's no need to keep calling around.
“Sorry we missed your call, this is Northside Roofing. We're probably on a job. What can we help with? Reply here and we'll get straight back to you.”
Why it works
- ✓ It's instant, so it beats the next roofer
- ✓ It invites a reply by text, which is easier than another call
- ✓ It often gets you a photo of the problem before you even call back
Set it up once on your business number and every missed call gets the same reply, whether it's 7am or 9pm.
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